Privacy Policy

Last updated: 03/03/2025

This Privacy Policy explains how Warm Homes Funding (“we”, “us”, “our”), operating under DVC Group Ltd, collects, uses, discloses, retains, and protects your (“you”, “your”) personal data.

This Privacy Policy applies to any website, application, product, or service (“Services”) provided by Warm Homes Funding. Some Services may have separate, specific privacy policies, and we encourage you to review them before use.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

You have certain privacy rights, which are detailed in Section 10. You can exercise these rights by contacting us.

We reserve the right to modify this Privacy Policy at any time without prior notice. Please review this page periodically for updates.

1. Definitions

Affiliates: Third-party companies that generate website traffic or data for us.
Customers: Individuals who request a quotation or quotations.
Controller: An organisation that determines the purposes and means of processing personal data.
Data Protection Laws: All applicable laws relating to the processing of personal data.
Business Partners: Companies, partnerships, and sole traders who partner with us to provide Services.
Marketplace Providers: Companies that own or operate electronic marketplace websites.
Registered Traders: Providers who offer quotations for selected products or services on our website.
Processor: An organisation that processes personal data on behalf of a Controller.
Personal Data: Any information that can be used to identify an individual, either alone or in combination with other information.

2. Who We Are

This Privacy Policy applies to all Services offered by Warm Homes Funding, operating under DVC Group Ltd.

Our registered office is:

DVC Group Ltd
12 Yeomanry Road, Shrewsbury, SY1 3EH, United Kingdom

Phone: 01743 649 888
Email: info@warmhomesfunding.com
Website: www.warmhomesfunding.com

3. Our Services

We connect people (“Customers”) seeking energy efficiency and low-carbon heating solutions with relevant providers (“Registered Traders” or “Marketplace Providers”) who can offer quotes for the required product or service.

4. What Data We Collect and How

4.1 Contact Information
You may contact us via phone, SMS, email, post, or social media. We collect details such as your name, email address, and phone number.

4.2 For Customers
When you request a quote, we may collect:

Name, address, email, phone number.
Property details for eligibility assessments.
IP address for verification.
We may also ask for financial eligibility details if you apply for government schemes or grants.

4.3 For Business Partners
When you register as a Business Partner, we collect:

Business name, contact details, insurance information.
Billing information and transaction records.
Business listings and reviews.

4.4 Marketing, Analytics, and Website Data
We may collect:

Your browsing behaviour via cookies and tracking tools.
Device information, IP address, and location data.
Interactions with our website and advertisements.

5. How We Use Your Data

We use your data for:

Connecting you with relevant service providers.
Processing quote requests and eligibility checks.
Verifying and following up on enquiries.
Conducting marketing, analytics, and service improvements.
Complying with legal obligations and protecting our rights.

6. Data Sharing

We share your data with:

Registered Traders and Marketplace Providers to fulfil your request.
Business Partners who provide supporting services.
Marketing and analytics providers.
Legal and regulatory bodies when required by law.

7. International Data Transfers

Your data may be processed outside the UK, including in the EU or other jurisdictions with different data protection standards. By using our Services, you consent to this transfer.

8. Data Retention

We retain data for as long as necessary for legitimate business purposes. Non-qualified enquiries are kept for 2 years, while qualified enquiries are kept for 7 years, unless legal requirements dictate otherwise.

9. Security Measures

We implement reasonable security measures to protect your data. However, no transmission method is 100% secure. If you suspect a data breach, please contact us immediately.

10. Your Rights

Under UK GDPR, you have the right to:

Access, rectify, or erase your data.
Restrict or object to data processing.
Withdraw consent for marketing communications.
Lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise your rights, contact us at info@warmhomesfunding.com or 01743 649 888.

11. Contact Us

For any privacy-related enquiries, please contact: